Delivery

We use express delivery methods to get your order as soon as possible. Once it is dispatched from our premises we deliver:

  • Europe: 1-2 Working Days
  • USA, Canada, Mexico: 2-3 Working Days
  • Rest of the world: 3-4 Working Days

Extra charges may apply for remote locations. In such cases an email will be sent for your approval prior to shipment of your order. We do not deliver to P.O. Boxes. Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply. Orders are shipped Monday – Friday from 11am – 5pm (CET). Orders placed on Friday evening, Saturday and Sunday will be processed on Monday.

Ciel shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of ci-el.com.

For more information on delivery of your order please contact our customer service team at [email protected]

Cancellation & Returns

If you wish to cancel your item, we are happy to offer an exchange or refund provided you request a return within 7 days of receiving your item. Your item must then be returned to us within 7 days after you request a return.

Kindly keep in mind that in order for us to accept your return the product must be in excellent condition, in its original packaging and protective covers.

Outside the EU, customs duties and sales taxes are non-refundable through Callista Crafts. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

For more information please contact our customer service team at [email protected]